Privacy Policy

1. Introduction

WindshieldQuotes.ca ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services (collectively, the "Service").

By using WindshieldQuotes.ca, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you request a quote, we collect:

• Personal Information: First name, last name, phone number, email address
• Vehicle Information: Year, make, model
• Service Details: Type of damage, postal code, preferred service timing
• Photos: Optional damage photos you upload
• Verification Data: SMS verification confirmations

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, links clicked
• Cookies: Small data files stored on your device (see Section 7)

3. How We Use Your Information

We use your information to:

• Provide Services: Connect you with certified auto glass repair shops
• Verify Identity: Send SMS verification codes to confirm your phone number
• Facilitate Quotes: Share your request with 2-3 partner shops
• Improve Service: Analyze usage patterns and optimize user experience
• Communicate: Send service-related notifications and updates
• Prevent Fraud: Detect and prevent fraudulent or unauthorized activity
• Legal Compliance: Comply with legal obligations and enforce our Terms

4. Information Sharing and Disclosure

4.1 Partner Shops

When you submit a quote request, we share your information with 2-3 certified partner shops in your area. This includes your name, phone number, email, vehicle details, damage type, postal code, preferred timing, and any photos you uploaded. Shops use this information to contact you with quotes and service availability.

4.2 Mobile Information Protection

4.3 Service Providers

We work with third-party service providers who perform services on our behalf:

• SMS Services: For phone number verification only
• Cloud Storage: Supabase for data and photo storage
• Analytics: To understand how users interact with our Service
• Webhook Services: Make.com for data processing and routing

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Quote requests and associated data are typically retained for 2 years. After this period, data may be anonymized or deleted.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure cloud storage with access controls
• Regular security assessments and updates
• Limited employee access on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us at privacy@windshieldquotes.ca. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Canadian Privacy Laws

As a Canadian company operating in Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to protecting your privacy rights under Canadian law.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: